![]() ![]() Your order will usually ship within 5 business days from the order confirmation date (some brands & manufacturers ship slower).Please see Cancellation & Returns for returns policy on any item which is later found not to fit, or cancellation on any built-to-order items. Many heavy freight items cost a great deal to ship, therefore it is very important you ensure beforehand you will have enough help to move the item, as well as enough space in the home/business to maneuver the item. An in-stock item is an item which does not require any production or lead time. You are free to cancel without penalty or obligation prior to any in-stock item shipping. By placing an order you acknowledge that the item is able to maneuver / fit in your home and any returns as a result of size will be your responsibility. Please see Cancellations sections for information on returns.If your item is on backorder or unavailable we will void the card authorization and promptly reach out to you via phone or e-mail.As soon as we receive your order we automatically verify that the item is in stock and available for immediate shipment.If you have applied for financing with TimePayment, please read the equipment description carefully prior to signing any agreement.It is a customer's responsibility to read the Order Confirmation carefully and ensure the length/size, color, options chosen are correct.By proceeding with your order, you acknowledge that you have read, understood, and agreed with the Shipping & Returns Policy in its entirety. As a result, it is imperative you read and understand all the details in our Shipping & Returns Policy. Freight delivery processes are far different than the regular UPS/Fedex deliveries that many customers are accustomed to. We remain at your disposal for any questions or queries you may have-your satisfaction is our goal. It is a customer's express responsibility to read and understand our Shipping Policy prior to placing an order. You agree that improperly following this shipping policy will nullify your right to any claims and refunds, whether partial or full. This Shipping Policy is legally binding a nd is being given to you and your payment method (ie Paypal, Amazon, credit card) as our binding conditions for doing business with you, our customer. You agree no other agreement or terms, verbally or in writing, supersedes or replaces our Shipping Policy. You will have to wait for delivery and then return following the guidelines above.Please take your time to read our shipping policy very carefully, since placing an order with us indicates your full agreement with our Terms of Service and Shipping Policy without exceptions. Once your order has been placed, there is no facility to cancel your order. Any returns must include a copy of your invoice.We will send an authorisation code for returning the item. ![]() To return an item, please email the after sales team at Include a copy of your invoice.If any item is returned as faulty and there is no fault covered by the warranty the item will be returned at your cost. This does not affect your statutory rights. We will refund you via the same payment method within 14 working days of receiving the item back.If we find the item to be used or not resaleable or outside of the timescales we will return to you at your cost.All returns made under the 14-day money back guarantee must be at your own expense (recorded delivery recommended).If you wish to return the item, you must return it to us in its original packaging, in an unused and resalable condition. Any item bought on our website includes a 14 day money back guarantee.See delivery conditions for full Terms & Conditions. All standard deliveries are Monday to Friday (7.00am – 6.30pm exclusions apply). Hardwood Colour Protector – Smoke Whiteįree delivery to UK mainland addresses in England, Scotland and Wales (some exclusions apply).Fabric, Rope & Upholstery Complete Care Kit.Wicker & Rattan Furniture Complete Care Kit.
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